A new communication system – contact centre – has just started to work in AS "TRASTA KOMERCBANKA" Info Center. It has been created in cooperation with Lattelecom.
The new center will help to improve customer service. The bank will become more available: all clients' messages will be received by workers at any time and the incoming call queue will be reduced. Besides, thanks to interactive voice responses, our clients will be informed about the changes in the working schedule of the bank and any problems in online banking.
Member of Management Board and Sales Service Director of Lattelecom Technology Jānis Kirilka thinks that AS "TRASTA KOMERCBANKA" has made a big step forward to modern technologies by introducing the new contact center CISCO. "The new system will definitely improve customer service because it guarantees more convenient way of communication between clients and employees of the bank", - explains J.Kirilka.
The development of the new contact center will continue. "The next step is to integrate the new contact center into the bank's CRM system, which will simplify the exchange of information", - says the head of TKB IT Ilze Āboliņa.
During this year TKB is renewing its technological base: the new website has already been launched, also the bank is working on the implementation of its CRM system and IP telephony. Besides a new Lifestyle website has been established.
Contact TKB Info Centre +371 67027777.